54 | Oregon Home a discovery day at the Ziebart design center in Lake Oswego, where they review designs and look at materials, but by then the price has already been set. Clients also are allowed unlimited changes during the design phase. Well-thought-out processes and technology help the company maintain a high volume — anywhere from 75 to 125 simultaneous jobs. Materials get delivered to the Ziebart design center, where designers open each box and do a quality-control check, even checking dye-lot patterns, to ensure everything matches and meets a designer’s standards before anything gets moved to a building site. “We have pretty tight deadlines and have to be really organized,” says Ziebart. “Most professionals have experienced doing a full cabinet or flooring install and then realizing a difference in wood color or density. Just by opening all of those boxes, we eliminate a lot of dead days during production.” In addition, the company uses Buildertrend software, with a client app that displays a project’s live schedule, even showing which subcontractors will arrive on a particular day. Still, some homeowners often prefer to call or text their project manager to get details. “I try to go above and beyond,” says Eric Zappe, project manager at Ziebart. “Sometimes I answer my phone up until 9:00 p.m. All my customers know if they need something or if there’s a problem, they can call me and I’ll figure it out.” Matt Ziebert sometimes still puts on a tool bag and heads to a job site, but these days he focuses more on business operations. “I’m a builder at heart. As much as I love building and remodeling houses, I also love building a business that supports families in the community and supports the whole ecosystem that surrounds us. The Bartman family is a perfect example of my favorite types of clients. They are amazing people who wanted to age in place and needed a low-risk full remodel at a mid-price. They chose to trust us with their investment in their home and it turned out quite well.” ziebartconstruction.com Designers: Danielle Van Leuvan and Abe Werber Project manager: Eric Zappe Subcontractors: MD Plumbing, Portland Millwork, Multi-Phase Electric, QMarvin Painting LLC, Xpert Construction Contractors (flooring) and Gaston LLC (tile)
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