ramen and haupia French toast. Also enjoy a full bar serving local spirits and brews, and a 24/7 grab-and-go stop for beverages and snacks with a self-checkout. Other services include ATMs, news stands, recharging stations, and shopping for pre-inspected tropical plants and “Made In Hawaii” items. ARRIVALS Visitor Information Program Desks are located throughout the facility. If counters are unstaffed, call (808) 836-6413 from adjacent phones. Typical hours are 0500 to 2230 daily. Drivers picking up arriving passengers may wait in cell phone lots without charge for up to one hour. Lots are located off Nimitz Highway on Aolele Street near the intersection with Lagoon Drive and on Service Road A near the Airport Post Office (intersection of Nimitz Highway and Aolele Street). Check this section’s map for details. Transportation Network Companies (TNC) Uber and Lyft pick up at various locations primarily located on the second level median curb. Airport 24 The USO Lounge is located between Baggage Claim areas 19 and 20 on Terminal 2’s ground floor. Visit the USO Lounge before or between flights. While HNL is a non-smoking facility, smoking is permitted in specific areas. For details, visit the “Services & Amenities” Tab at airports.hawaii.gov/hnl. USO LOUNGE Have a delay or simply need assistance? Visit the USO Lounge between Baggage Claim areas 19 and 20 on Terminal 2’s ground floor from 0800 to 2300 Monday, 0800 to 2000 Tuesday-Friday, and 0830 to 2000 Saturday and Sunday. Across from Baggage Claim 19 carousel, you’ll also find an Army Liaison Counter open daily for processing. RENTAL CARS Directly across from Terminal 2, the new Consolidated Rent-A-Car (CONRAC) facility houses rentals from Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, Thrifty and Sixt. For offsite rentals, proceed to the PRE-ARRANGED 4 area located on the ground level at the west end of the CONRAC structure. Prior pick-up arrangements are required. PLANT & PET RESTRICTIONS The Animal Quarantine’s Animal Import System (AIS) has launched web-based tools to streamline the animal import process, including the Hawaii Pet Owner Portal (HIPOP). This online system allows pet owners to complete and print required applications, access important forms, and track the status of their submissions, all from one convenient location. These updates help improve efficiency and ensure a smoother experience for individuals bringing pets into Hawaii. For more information about regulated plants, animals, and biosecurity efforts, visit the Hawaii Department of Agriculture’s official website at hdoa.hawaii.gov.
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